How to Give Effective Feedback
"We talk about deadwood, but we don't talk to deadwood."
-- Zane Schauer, NOAA
It is fair to say that many managers dread giving feedback to their team members. This is natural among new managers, who are having to do it for the first time, but many managers never learn how to do it effectively. Fortunately, there are simple strategies for giving effective feedback, and using them gets easier with practice. The best part is that the continued use of these skills is reinforced by the fact that difficult problems with employees go away if you actually deal with them.
Articles
- Ten Common Mistakes in Giving Feedback
Excerpt from the book Feedback That Works: How to Build and Deliver Your Message - What's in a Word? by Irv Rubin
Getting over the fear feedback.
- A 3-Step Method for Giving Clear Feedback
Summarizes the Center for Creative Leadership's Situation-Behavior-Impact model.
Books
Feedback that Works: How to Build and Deliver Your Message
Giving Feedback to Subordinates
A companion guide to Feedback that Works, Giving Feedback to Subordinates is a superb booklet from the Center for Creative Leadership that is packed with useful and actionable insights about giving effective feedback to subordinates, whether it be positive, negative, and developmental. Includes sections on the Situation-Behavior-Impact model, when to give feedback, how to build the feedback relationship, how to structure the feedback session, and how to handle the emotional impact of feedbcak. Using the strategies in this book will help ensure that your feedback is understood and will greatly reduce the likelihood of a defensive response. Read More...