How to Give Effective Feedback
"We talk about deadwood, but we don't talk to deadwood."
-- Zane Schauer, NOAA
Many managers dread giving feedback to their team members. This is natural among new supervisors who doing it for the first time, but many managers never learn how give feedback effectively. Fortunately, there are simple strategies for giving effective feedback, and using them gets easier with practice. Using these skills regularly sets up a cycle of positive reinforcement because difficult problems with employees often go away if you actually deal with them.
- The Art of Effective Feedback
Highly useful pamphlet produced by the U.S. Government Accountability Office (GAO).
- Ten Common Mistakes in Giving Feedback
Excerpt from the book Feedback That Works: How to Build and Deliver Your Message
- A Guide to Giving and Receiving Feedback
Excellent resource from NASA.
- Why Vague Feedback is So Destructive and What to Do About It
Actionable article from GovExec.com.
- What's in a Word? by Irv Rubin
It's time to get over the fear of giving and receiving feedback.
- The Roles of Feedback, Autonomy, and Meaningfulness in Employee Performance Behaviors
This 2019 report by the Merit Systems Protection Board (MSPB) shows how timely and constructive feedback can help employees feel more empowered and more connected to the mission.
- A 3-Step Method for Giving Clear Feedback
Summarizes the Center for Creative Leadership's Situation-Behavior-Impact model.
A companion guide to Feedback that Works, Giving Feedback to Subordinates is packed with actionable advice about giving effective feedback to subordinates, whether it be positive, negative, or developmental. Includes sections on the Situation-Behavior-Impact model, when to give feedback, how to build the feedback relationship, how to structure the feedback session, and how to handle the emotional impact of feedback. Read More...