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Articles on Employee
Engagement from the Gallup Management Journal
The Gallup Organization has very graciously allowed GovLeaders.org to post a
number of articles from the Gallup management Journal. They all appear
in the "Articles" section of this site, but a consolidated listing appears
below for readers who are specifically looking for more information about
Gallup's research on employee engagement.
Organization surveyed more than 200,000 workers from dozens of organizations and
industries in an effort to identify the factors that most
influence retention, productivity, profitability, customer loyalty and
Curt Coffman and Marcus Buckingham published their findings in
First, Break All the Rules
They found that employee responses to six key questions had an especially
strong correlation to performance, and concluded that those six factors
represent the foundation of great management.
The Gallup Organization's research indicates that 29 percent of all
workers in government are "actively disengaged," compared to 16 percent
across all sectors.
This Q&A with Curt Coffman (co-author of First,
Break All the Rules
and Follow This Path
) summarizes some
of the key findings of Gallup's management research, including a description
of some of the things managers can do to keep employees engaged.
Diane Marinacci of the General Services Administration has built a
high-performance team by putting an unusual amount of effort into the hiring
process and using a variety of management practices that foster teamwork
and make it clear to her staff that she really cares about them.
Excellent article from the November 2003
Gallup Management Journal
This article from the August 2003 issue of the
describes how Marcella Banks, Assistant Administrator
of the Federal Technology Service (FTS) of GSA's Greater Southwest Region, transformed FTS
into a truly world-class organization. Banks, already a gifted
leader, made excellent use of Gallup's Q12 survey data (which GSA uses
widely) to take her organization to a whole new level. The results they achieved
are quite impressive.
According to recent
research by the Gallup organization, there is a very high correlation
between negative workplace relationships and "actively disengaged" workers
(i.e. those who act out their unhappiness at work). Conversely, over
80 percent of engaged workers indicate that their organizations
actively encourage friendships at work. These findings have major
implications for government managers. Few public sector organizations
actively promote friendships at work, and many managers are reluctant to
confront the problem employees who tend to be poison to workplace chemistry.
This article was published by the Gallup Management Journal in June 2004.